Cancellation and Refund Policy

At Tencricplay, we are dedicated to providing a seamless and enjoyable experience for all our users. To ensure transparency and fairness, please carefully review our Cancellation and Refund Policy below. All financial transactions related to Fantasy Cricket on Tencricplay are subject to these terms.

Finality of Transactions

Once a transaction is completed on Tencricplay, including deposits, purchases, and fees related to Fantasy Cricket games, it is considered final. We do not offer refunds or cancellations for completed transactions except in the case of errors or exceptional circumstances as detailed in this policy.

Reporting Transaction Errors

If you believe that a transaction has been processed in error, you must notify us within 3 days of the transaction date. To report an issue, provide a clear and detailed description of the error, including transaction ID and any relevant information. Our team will review your case thoroughly and determine the appropriate resolution. Please note that only transactions with demonstrable errors will be eligible for review.

Match Cancellations

Tencricplay reserves the right to cancel any match at its sole discretion. Reasons for cancellation may include, but are not limited to, technical issues, scheduling conflicts, or regulatory concerns. In the event of a match cancellation, all entry fees paid by participants will be refunded. Refunds will be processed within 1-3 business days following the cancellation. We aim to notify users of cancellations as promptly as possible to minimize inconvenience.

Restrictions on Joining Game Rooms

For the integrity of our Fantasy Cricket games, users are not permitted to join game rooms after a match has officially begun. This policy is in place to ensure fair play and prevent any potential disruptions. Once a match associated with a game room (identified by the Series) starts, the game room will be locked, and no additional participants will be allowed entry.

Exceptional Circumstances

In rare cases where refunds are warranted due to exceptional circumstances beyond standard error or cancellation policies, Tencricplay may, at its discretion, process such requests. These circumstances might include system failures that significantly impact gameplay or other unforeseen issues affecting multiple users. Such requests will be evaluated on a case-by-case basis.

Contact Information

If you have any questions or concerns regarding our Cancellation and Refund Policy, or if you need assistance with a transaction issue, please contact our Support Team. We are committed to providing prompt and effective assistance to ensure your satisfaction.

Thank you for choosing Tencricplay. We appreciate your understanding and cooperation in adhering to our policies.